Terms and Conditions
Availability
The availability of Chapelfield
Cottage (“Chapel Field”) can be checked by either:
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looking at this web site, or
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Bookings and Payment
A provisional reservation can be made by telephone or e-mail if you provide your full name, address and telephone number/e-mail. Please note that your reservation will be held for five days pending receipt by us of a deposit together with confirmation of the size of your party. The deposit will be 30% of the booking price. We only accept payments in pounds sterling.
The balance is payable by you no later than eight weeks before the
commencement of your holiday. If your holiday is due to commence
within eight weeks the total cost of your holiday is payable within
five days of the date we confirm availability to you. Time is
of the essence and if you fail to make payment to us as stated, we
shall be entitled to assume that you wish to cancel your booking.
In such circumstances, any deposit you have already paid to us will
be forfeited and we shall be entitled to re-advertise the property
for the dates you had reserved.
At our discretion we may require a damage deposit of £100 per booking and if
so this will be payable at the time the balance is payable. We
shall confirm at the time of accepting your booking whether a damage
deposit is required. Subject to the terms and conditions
below, any damage deposit paid by you will be refunded no later than
14 days following the end of your holiday.
You may pay by BACS transfer, cheque or Pingit. Cheques should
be made payable to “AL & MA Walvish” and details of where to send
your cheque will be provided to you on confirmation of availability.
Even if we have written confirmation, we have the right to
cancel a booking where there are reasonable grounds to do so
including where we believe that:
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It is not legitimate;
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You are likely to breach any of our booking conditions;
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If we cancel
your booking, we will tell you in writing and we will have no legal
responsibility to you.
Your booking is
for the sole purpose of holiday accommodation and accept that you
are not offered any rights to the property other than the right to
occupy the property as a holiday accommodation for the period of
your booking. No booking of any kind is an ‘Assured Shorthold
Tenancy’ or Protected From Eviction Act 1977.
If you have to,
or want to, cancel your holiday, you must phone us as soon as
possible. The day we receive your notice by phone to cancel is
the date on which we will cancel your booking. Depending on
your reason for cancellation, you may receive a refund of money you
have paid to us for your booking. We may also charge a
cancellation administration fee of £50 for each week or part of a
week per booking. The conditions for getting a refund referred
to above only apply if the cancellation applies to all members of
your party. All prices are for the whole property and not on a
per person basis.
To
qualify for a refund you must have one of the following reasons, for
which you may be asked to send evidence:
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Illness (we will need to see medical evidence that you or a member of the party is unfit to travel). We will not cover pregnancy.
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Illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, son or daughter, son or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother or fiancé or fiancée).
Please
note that any of the above reasons must have arisen after you made
your booking and must not have been within your knowledge at the
time of your booking. This particularly applies to
pre-existing illness.
If
the reason for cancellation is not one of those given above, for
example, you do not want to travel, your leave is cancelled by your
employer and so on, you will have to pay a cancellation charge based
on the number of days before the arrival date at the property that
we receive notice. This means that if you have paid the
balance of your total booking cost and then have to, or want to,
cancel, you may receive a refund of part of the cost. However,
if you have not paid your total booking cost by the time of your
cancellation, you may have to make a further payment to cover the
cancellation charge.
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More than 56 days before the start of your trip - full deposit
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29 to 56 days - 50% of the accommodation cost
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15 to 28 days - 75% of the accommodation cost
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14 days or fewer - full accommodation cost
If we are able
to re-book the cottage for the relevant period a full refund may be given
by us at our absolute discretion.
Prices quoted are for seven nights
self-catering accommodation commencing and terminating on a
Saturday. We shall make appropriate arrangements for you to
receive or collect the keys prior to your holiday but the property
will not be available until after 3.00pm on the day of your arrival.
The property must be vacated by 10.00am on the last day of your
holiday. We shall advise on return of the keys.
All heating, electricity, bed linen, bath and hand towels are
included in the price. Please remember to bring towels for
swimming etc. A travel cot is
available at the cottage for a cost of £10 per week (please note
that bed linen is not provided for the travel cot). A
highchair may be available for a cost of £5 per week.
Your holiday group must not exceed the number as booked. If it
does we may at our absolute discretion refuse to allow you to take
possession or ask you to vacate the property before the end of your
holiday. In such circumstances we will treat this as you
cancelling the booking and no refund will be given or considered.
You cannot arrange for visitors to the cottage to stay overnight
which exceeds the maximum occupancy and without our advance consent.
You cannot arrive with more than three persons unless we agree in advance. We will not be legally
responsible to you as a result of this situation (including any
costs or expenses you have to pay due to not being able to stay in
the property, such as finding alternative accommodation.)
Camping in the garden or grounds of the property is strictly
prohibited. Please note that the owners live at Chapel Field
and these terms and conditions will be strictly enforced.
Whilst staying at the property you are responsible for keeping the
premises, all furniture and fittings, both inside and outside, in
the state of repair, condition and cleanliness as you found them at
the beginning of your holiday. Chapel Field is lovingly cared
for and we would ask that you treat the property and its contents
with respect, leaving it clean and tidy. The house and cottage
are non-smoking and no pets or other animals are allowed during your
stay. Please note that you will be responsible for the cost of
repairing any damage or replacing any breakages caused by any member
of your party. You will also be charged for any extra cleaning
required in the event that the property is not left in a clean and
tidy condition at the end of your stay. We reserve the right
to deduct any such costs from the damage deposit along with the
right to demand from you any additional costs incurred by us in
remedying the same or enforcing our rights hereunder. Whilst
at Chapel Field we expect you to show due respect and consideration
to other people, whether they are also holidaying in the adjoining
properties or are our neighbours nearby. Please do not abuse
Chapel Field in any way or display any rude, offensive or dangerous
behaviour. Whilst a great deal of thought and effort has gone
into making your holiday and Chapel Field as enjoyable and
comfortable as possible, should you have any cause for
dissatisfaction or complaint we would request that you raise this
with us as soon as possible.
ELECTRIC VEHICLES: Using a 13A domestic
socket is dangerous. Over a time the plug and socket
invariably become hot and could start a fire. Merely trailing
an extension out of a kitchen window should not even be considered!
Occasionally, a problem may result in some service or facility to
Chapel Field being unavailable or restricted and we and/or our
agents may require access to Chapel Field during your stay in order
to effect repairs. If such circumstances exist we shall
endeavour to inform you in advance and to correct the problem as
soon as possible (although we reserve the right on behalf of
ourselves and our agents to enter the property without notice in
cases of emergency). Whilst every effort will be made to
rectify any problems prior to or during your stay at Chapel Field,
in cases of emergency, we may need to cancel your holiday (or any
un-expired part thereof) if essential maintenance or emergency
repairs are needed. Should this unusual course of action be
necessary any amounts paid by you will be refunded (i) in full if
your holiday has not yet commenced or (ii) on a pro rata basis for
the un-expired part of your stay if your holiday has commenced.
Without prejudice to the generality of the foregoing, we shall be
under no liability to you, your guests or any other person
whatsoever or howsoever arising and from whatever cause and whether
in contract or tort (or both) arising in respect of any claim, loss,
cost (consequential or otherwise) liability, damage or delay,
personal injury or death of or to, or in connection with any person
or property provided that nothing herein shall exclude any liability
for death or personal injury to any person caused by our negligence
to the extent that such exclusion is prohibited by statute.
Under the Data Protection Act of 1998 we are the sole data
controllers of all personal data provided to us by customers or
potential customers and will not pass any information received to
any other organisation or person. We have adequate security
measures to secure this information.